| Before Ordering | Bird design and color layout | Confirm bird species, glass colors, hanging orientation, and any customized pattern in the approved artwork. | Compare the order sheet with the final drawing or approved digital proof. | All visible design elements match the approved proof. | Request a corrected proof before production or payment of the remaining balance. |
| Before Ordering | Overall dimensions | Record width, height, and approximate thickness; a common decorative size is 15–30 cm wide and 15–35 cm high. | Confirm the dimensional specification in writing and measure the sample if available. | Finished dimensions remain within the agreed tolerance, normally ±3 mm for a small handmade panel. | Place the order on hold and obtain a revised specification or written approval. |
| Before Ordering | Glass and metal construction | Specify the glass type, soldered joint finish, lead came or copper-foil construction, and protective coating if used. | Review the written product specification and close-up production photographs. | Materials and construction method match the agreed specification without undisclosed substitutions. | Ask for written confirmation and revised photos before approving production. |
| Before Ordering | Hanging hardware | Include a securely attached hanging ring, chain, or wire suitable for the stated product weight. | Confirm hardware material, attachment point, and rated load where applicable. | Hardware is centered, firmly attached, and free from sharp exposed ends. | Request replacement hardware or a corrected item before shipment. |
| Order Placement | Quantity and carton plan | List total quantity, packed quantity per carton, carton dimensions, gross weight, and spare-piece policy. | Check the purchase order, packing list, and commercial invoice for matching figures. | All quantities and shipping details are consistent across order documents. | Correct the documents before dispatch to reduce receiving and customs discrepancies. |
| Order Placement | Packaging specification | Use individual wrapping, cushioning on both faces, edge protection, and a rigid outer carton with limited internal movement. | Approve a packing photo or packaging sample before bulk shipment. | The suncatcher cannot contact another piece or the carton wall during normal handling. | Require stronger cushioning, separators, or a smaller carton void. |
| Before Dispatch | Pre-shipment quality sample | Inspect a representative sample from the finished batch, including front, back, edges, solder joints, and hardware. | Use dated photographs, a video, or an independent inspection report. | No cracks, loose components, visible sharp points, or major color deviations are found. | Quarantine affected units and agree on rework, replacement, or credit before shipment. |
| Upon Arrival | Outer carton condition | Check for crushing, punctures, water stains, opened seams, and impact marks before signing for delivery. | Photograph all sides of the carton and record visible damage on the delivery receipt. | Carton is dry, sealed, and structurally intact. | Mark the receipt as damaged or subject to inspection and notify the carrier promptly. |
| Upon Arrival | Quantity and identification | Match carton labels, product codes, quantities, and packing-list details with the purchase order. | Count cartons and individual pieces in a clean receiving area. | Received quantity and product variation match the order documents. | Separate discrepancies and issue a written shortage or overage report. |
| Upon Arrival | Glass condition | Inspect every piece under bright, even light for cracks, chips, deep scratches, clouding, and loose glass segments. | View both sides and gently rotate the item; do not apply force to the glass. | No cracks or chips; minor handmade surface variation does not affect safety or appearance. | Photograph and isolate defective pieces; do not display or reship them. |
| Upon Arrival | Frame, foil, and solder joints | Check that joints are continuous, stable, reasonably smooth, and free from loose foil or large untreated gaps. | Perform a visual inspection and gently test each non-glass attachment point by hand. | No movement, open joint, sharp protrusion, or detached decorative component is present. | Place the item in a safe area for professional rework or replacement. |
| Upon Arrival | Dimensions and flatness | Verify finished size against the order specification and check that the panel sits without excessive twist. | Use a ruler or caliper and place the item on a flat, padded surface. | Dimensions are within the agreed tolerance and the item remains stable when laid flat. | Record the measurement and request replacement or written acceptance of the variance. |
| Upon Arrival | Hanging safety | Confirm the hanging point is secure and that the product can be suspended without tilting or stressing the glass. | Inspect the connection visually and perform a gentle, controlled pull on the hardware only. | Hardware remains attached and the suncatcher hangs level under its own weight. | Do not install; replace or repair the hanging assembly before use. |
| Final Acceptance | Color and finish consistency | Compare the received piece with the approved sample, allowing for normal handmade variation and lighting differences. | Review under daylight-balanced or natural light from multiple angles. | Bird silhouette, primary colors, patina, and visible finish are commercially acceptable and match the approved design. | Classify as accepted, rework-required, replacement-required, or credit-required. |
| Final Acceptance | Records and claim deadline | Keep the order, packing list, delivery receipt, inspection checklist, measurements, and defect photographs together. | Complete the receiving report immediately after inspection and follow the agreed claim period. | Each issue is traceable to a carton, item quantity, photograph, and inspection date. | Submit a documented claim with the requested remedy before the contractual deadline. |