| Product Compatibility | 15% | Mounting pattern, shaft dimensions, air-port threads, torque range, rotation angle, and accessory compatibility. | Dimensions and interfaces match the applicable ISO 5211, NAMUR, or project-specific requirements. | Dimension drawings, interface specifications, sample inspection, and compatibility declaration. | 0–10 |
| Material and Manufacturing Quality | 15% | Aluminum alloy, stainless steel, sealing materials, surface treatment, machining accuracy, and corrosion resistance. | Material grades are documented, critical dimensions are controlled, and the surface finish is suitable for the intended environment. | Material certificates, inspection plans, coating specifications, and sample or batch inspection records. | 0–10 |
| Performance and Reliability | 15% | Output torque, operating pressure, cycle life, air leakage, operating temperature, and fail-safe behavior where applicable. | Rated values are supported by repeatable test results and remain within the stated tolerances during endurance testing. | Performance curves, endurance-test reports, leakage-test results, and operating-condition limits. | 0–10 |
| Quality Management System | 12% | Process control, traceability, nonconformance handling, calibration, corrective actions, and internal audits. | A documented quality system is implemented and independently audited where required by the buyer or industry. | Valid management-system certificate, audit summary, inspection records, and corrective-action examples. | 0–10 |
| Testing and Inspection Capability | 10% | Torque testing, dimensional inspection, pressure testing, leakage testing, material verification, and calibration control. | Critical characteristics are inspected before shipment using calibrated equipment and defined acceptance criteria. | Inspection and test plans, calibration certificates, final inspection reports, and sample test data. | 0–10 |
| Customization and Engineering Support | 10% | Ability to modify dimensions, materials, coatings, seals, spring configuration, packaging, and documentation. | Technical changes are reviewed through drawings, revision control, prototypes, and documented approval procedures. | Engineering drawings, change-control records, prototype reports, and technical response times. | 0–10 |
| Supply Capacity and Lead Time | 10% | Production capacity, component availability, production planning, minimum order quantity, and delivery consistency. | Confirmed lead times are realistic, production capacity is documented, and delivery performance is monitored. | Capacity statement, production schedule, order history, inventory policy, and on-time delivery data. | 0–10 |
| Total Cost of Ownership | 8% | Unit price, tooling, packaging, freight, maintenance parts, warranty terms, and expected service life. | The quotation clearly separates product, tooling, logistics, documentation, and after-sales costs. | Itemized quotation, warranty policy, spare-parts list, packaging specification, and landed-cost calculation. | 0–10 |
| Compliance and Documentation | 3% | Product labels, manuals, declarations, restricted-substance requirements, export documents, and application-specific standards. | Documentation is accurate, traceable to the supplied configuration, and suitable for the destination market. | Technical file, declaration documents, installation manual, packing list, and shipping paperwork. | 0–10 |
| Communication and After-Sales Service | 2% | Response speed, technical clarity, complaint handling, replacement policy, and availability of spare parts. | Questions are answered consistently, responsibilities are defined, and corrective actions are tracked to closure. | Communication records, service procedure, warranty terms, escalation contacts, and spare-parts availability. | 0–10 |